Exchange or Alterations

Return Address: 

Alison Moore Designs
69-73 Victoria St,
Stromness
KW16 3BS

Please include a note of your contact details and address within the parcel. 

For International orders, please find returns guidance here

Delivery to UK addresses is FREE over £50.

Jewellery dispatch times vary depending on the metal of the item you have ordered. Please expect your delivery to be dispatched in the time frame outlined below, although it is often sooner:

Silver - dispatched 1-3 working days.
Gold - most pieces dispatched within a week unless made to order and we will contact you to inform you
Mixed metal - dispatched 1-2 weeks

For UK CHRISTMAS DELIVERY, we recommend ordering by 18th December at the very latest.

If you require your item sooner, please don't be afraid to call us on 01856 771511 or contact us through the chat with us button to check availability.

EXTENDED CHRISTMAS RETURNS: Jewellery bought in November and December 2024 can be returned or exchanged until 17th January 2025.

For recomended order by dates for Christmas INTERNATIONAL delivery, see our Delivery & Returns page.

With a little bit of care, your jewellery will shine for years.  To discover how best to look after your piece, see our Jewellery Care page.

All items are send it unbranded, discrete cardboard boxes. Jewellery
orders are packaged in recyclable branded navy cardboard jewellery boxes
and we've replaced most of our plastic foam inserts with organic cotton
pouches. The pouches can be kept and are a great way to store your
jewellery long term.

Find out more about our packaging here

Gift Wrapping

You
can choose to have your items wrapped in our gorgeous 1930s-style, hand
screen printed paper was created especially for us by William of Vintage paper Co. in Orkney.

The
ribbon we use to complete our wrapping is ethically recycled from waste
plastic bottles, which would otherwise have been thrown into landfill
or the ocean.

You can therefore rest assured that when you buy a
gift from Alison Moore every effort is taken to make sure it is packaged
and wrapped in the most environmentally sustainably way we can –
without compromising on the quality and style you have come to expect
from us.